InReach - Prosperity is within reach
Support

Help is within reach

Whether you're a procurement team getting set up, a Canadian supplier onboarding, or a partner with a question — our Toronto-based team is here to help.

Typical response within 2 business days

Reach the team

Three ways to get in touch

Pick the channel that works best for you. We answer every message personally — no auto-responders, no ticket queues.

Email support

Best for detailed questions, account issues, and anything you'd like in writing.

hello@adaptabilitycanada.com

Call us

Best for urgent questions, demos, or if you'd rather talk it through directly.

1-647-631-2070

Contact form

Best for new inquiries — tell us a bit about you and we'll route you to the right person.

Open contact form

Find your path

What kind of help do you need?

Jump to the resource that fits your situation. If you can't find it, just email us — a real person will reply.

For Procurement Teams

  • Demos, onboarding, and rollout planning for your procurement team
  • Reporting, analytics, and Tier 1 contractor configuration
  • Single sign-on, SSO, and security questionnaires
Procurement overview

For Canadian Suppliers

  • Profile setup, certification uploads, and visibility
  • Responding to opportunities and direct buyer messages
  • Account access, password resets, and notifications
Supplier overview

Common questions

Frequently asked

Quick answers to the things people ask us most.

How quickly will I hear back from the InReach team?
We respond to all inquiries within 2 business days. For account or access issues, we aim to respond same-day during business hours (Eastern Time).
Is InReach free for Canadian suppliers?
Yes. InReach is 100% free for Canadian suppliers — including certified diverse suppliers, self-identified diverse suppliers, and Canadian SMEs. There are no listing fees, transaction fees, or hidden costs.
How do I update or delete my account information?
You may have the right to request access, corrections, or deletion of your personal information. Email hello@adaptabilitycanada.com with your request and we will respond within the timelines required by applicable law.
How do I report a security or privacy concern?
Email hello@adaptabilitycanada.com with the subject line "Security Concern" or "Privacy Concern." We treat all reports confidentially and review them promptly.
Where is InReach hosted?
The InReach Services are hosted in Canada. By using the Services from outside Canada, you consent to your data being transferred to and processed in Canada.
How do I report misuse of the Services or another user?
Please email hello@adaptabilitycanada.com with as much detail as possible, including dates, screenshots, and the parties involved. We review every report and respond confidentially.

Hosted in Canada

Your data stays under Canadian jurisdiction.

Real human replies

No bots. Every message is read and answered by our team.

Toronto-based team

Built and supported in Canada by Adaptability Canada Corporation.

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